Fixing Five9 softphone log into https://login.five9.com/ Click Agent If the site downloads a file named "agent.jnlp" when you click Agent, check what version of Java you have. Right-click on the Windows menu, and select Terminal. type java -version If you get a message like java version "1.8.0_441" Java is installed. If you get an error like java : The term 'java' is not recognized as the name of a cmdlet , install the latest Java runtime environment: https://www.java.com/en/download/ run the "agent.jnlp" file that was downloaded previously. Download the extension and softphone Once downloaded, go into the Google Chrome menu, and select Settings Go to Privacy and security on the left-hand side Click on Third-party cookies. Under Sites allowed to use third-party cookies, click the Add button three times, each time adding each of these addresses, making sure there are no spaces after the .com part [*.]zendesk.com https://arbitersportshelp.zendesk.com https://app.five9.com