Connecting to a shared mailbox in Outlook Outlook (Classic) | Outlook (New) | Outlook (Web) Outlook (Classic) Click on File on the ribbon Click on the Account Settings button, and the Account Settings option Click the Change... button Click on More Settings Go to the Advanced tab and click Add... in the Mailboxes section Enter the email address of the shared mailbox and click OK Click OK on that dialog, and click Next on the other dialog. Click Done. Close out of Outlook, and reopen it. Your new group is at the bottom of the folder list Outlook (New) Right-click on your email address in the left pane; click on Add shared folder or mailbox. Enter the email address or name, and select it, then click Add. Restart Outlook. The shared mailbox will be under Shared with me in the left pane. Outlook (Web) Right-click on Folders and click on Add shared folder or mailbox Type in the email of the shared mailbox and click on Add The group will show up at the bottom of your folders list (IT Help Desk in this case)